HEARTIST

We Offer Free Shipping worldwide. Please allow 1-3 business days for processing your order. The average transit time is 15 business days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order.

Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfilment centers across the globe as our product research team spends the time to source for quality yet affordable products.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please contact us. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED If this happens to you, please contact us with:

Your order number.

A picture of the damaged product.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us 

We guarantee your satisfaction with all of our products or your money back. If your order does not meet the specified quality, we assure you that products can be returned, replaced, or refunded within the first 30-days of receiving your purchase. Product-specific limitations apply, please see the refund policy page for more details.